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365 days a year. 24 hours a day. Multiple channels. One accountable team. When something breaks or needs attention — Adviacent is there. Not a chatbot. Not an offshore call centre. Our own certified engineers who know your environment.
Every channel below reaches the same certified Adviacent team. Use whichever is fastest for you.
Speak directly with a certified engineer. No hold music, no IVR maze.
+91 98990 09242 011 4703 8222Share screenshots, error messages, and get step-by-step guidance via WhatsApp.
Chat on WhatsAppWe connect to your system securely via TeamViewer or AnyDesk and resolve issues in real time.
Call to Initiate SessionFor detailed technical issues, change requests, or formal documentation requirements.
sales@adviacent.comLog, track and manage your support request. Auto-escalation if SLA is approaching breach.
Submit a TicketWhen the issue requires physical presence — our certified engineers come to you. Delhi NCR same day for AMC clients.
Call to Schedule VisitFor non-urgent issues, log a ticket below. You'll receive a reference number, SLA commitment, and engineer assignment within 30 minutes.
Support is provided by Adviacent's own certified engineers who deployed your systems — not a third-party call centre.
We maintain detailed records of every deployment, configuration, and past incident. We know your environment before you explain it.
Ticket summary, SLA adherence, resolution times, and upcoming renewals — delivered in a clear monthly report.
If a ticket is approaching SLA breach, it auto-escalates to senior engineering and management — before the clock runs out.
As an authorised partner, we can escalate critical issues directly to OEM Tier-2/3 engineering — bypassing consumer support entirely.
For MSS and AMC clients, we proactively monitor your infrastructure and often resolve issues before you even notice them.